Manage the customer relationship at multiple levels for existing portfolio of clients.
Responsible for value delivery to clients including plan performance, account management and service results.
Manage new business and growth opportunities with existing & new Crawford clients.
Functional Knowledge
Resolution of issues as and when they arise.
Ability to constructively provide internal and external feedback
Accurate record keeping
Ability to work at a senior level within the company and the client
Effective negotiating skills
General Background, Experience & Professional Qualifications
Good understanding of industry
Proven experience in insurance claims environment
Proven ability to meet deadlines
Excellent communication and presentation skills
Client management skills
CII / CILA qualification (desirable)
Key Responsibilities
Manage and develop client relationships
Take a pro-active consultative approach to understand client needs.
To identify cause and effect relationships, patterns and trends.
Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs
Contribute to continuous improvement of Crawford services and delivery
Constructively engage with the Crawford network to ensure delivery of agreed service
Uphold Crawford Code of Business Conduct at all times
Demonstrating high levels of Integrity, Client Focus, Professionalism and Teamwork
Timely reporting and provision of management information as required
Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures)
Actively seek to develop oneself and take responsibility for your own training and development
Negotiate contract and pricing terms throughout the relationship period.
Behaviours
Able to reprioritise objectives to meet changing business needs.
Generates innovative solutions, which improve performance, processes or services.
Develops appropriate relationships to achieve objectives.
Demonstrates ability to solve complex problems and analyses and applies appropriate solutions.
Behave in a strongly Client focused way at all times
Demonstrate personal integrity in a way which is consistent with the company’s core values
Hardworking, passionate and motivated
Skills
A good understanding of the Insurance market
Experience in an Insurance claims environment
Proven experience in client management
Good communication, report writing and presentation skills
The ability to deliver high standard results, promptly
Excellent organisational skills
Team player who also has the ability to work well using own initiative
Flexible approach – the job holder will be required to attend UK head office meetings, and may be required to travel outside of the UK as and when appropriate.
Flexibility with core hours to allow for communication through different time zones.