At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.

To supervise the technical claims handling within a Unit of broadspire by Crawford company and manage a portfolio of complex/and/or high value claims

• Quality driven technical cross class claims experience.
• Pro-active and assertive claims handling approach
• Team focused – working with colleagues throughout the business to achieve a common goal.
• Ability to train and mentor staff including participation in internal case conferences
• Responsiveness to change and change management
• Appropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as required
• Ability to interact with clients at all levels including operational staff, legal departments, insurers and captives.

Essential

• Demonstrate appropriate levels of technical claims handling capability/knowledge
• Ability to traiin staff on techniicall aspects and act as a Mentor
• Excellent attentiion to detail
• Experience of Fraud awareness

Desirable

• Progress towards relevant professional qualification

• Assist Team Manager in the supervision of the technical performance of the unit on a daily basis, including being the technical referral point for the team and senior person at internal case conferences.
• Manage personal portfolio of claims.
• Ensure reserves are regularly reviewed and accurate.
• Assist with the conduct of technical audits of handlers work and drive technical performance to achieve targets.
• Authorise payment requests in accordance with authority levels.
• Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
• To provide input to the Team Manager on appraisals from a technical file handling perspective
• Highlight training needs and effectively plan and action delivery of training/mentoring.
• Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.
• Participate in Client interaction and supplier management where directed

• Recognises and works as one team
• Commits to team decisions
• Works collaboratively with others to achieve individual and team objectives
• Shares information, knowledge & experience freely with others
• Enjoys work and has a positive impact on others
• Builds and maintains positive relationships within and across the team

• Ability to work as an individual and as part of a team
• Attention to detail and accuracy
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently
• Excellent customer service, communication and organisational skills
• Able to co-ordinate a variety of actions concurrently
• Team player
• A level of flexibility
• Desire to achieve quality results

The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.