At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.

Technical expert with proven experience of handling a portfolio of Financial Lines/ Financial Institutions losses. An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions. Strong attention to detail. A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery. A team player with strong communication and correspondence skills.

To manage a mixed portfolio of liability claims.

• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive knowledge of the insurance market
• Extensive technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Proven proficient working knowledge of relevant legal principles, statute and case law.

• Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting experience.
• Previous involvement in insurer client relationship management.

• Proven track record of 5 years (+) conducting investigation and/or handling of Financial Lines/ Financial Institutions claims.
• Established and successful conduct of key client mandates
• Nomination on client accounts and/or suitability to be nominated
• Evidence of delivery of 3x salary from current portfolio (past) and known projected workflow (future)
• Maintain client relationships through management and delivery of SLA's and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
• Ensure all Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements.

•  Behave in a strongly customer focused way at all times to ensure development and maintenance of Client relationships
• Demonstrate personal integrity in a way which is consistent to the company’s core values
• Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
• Work within license and refer to colleagues as appropriate
• Demonstrate an enquiring, challenging and objective approach to claims handling
• Build and maintain positive working relationships within own team and across teams breaking down silos

• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
• Project management skills in order to deliver targets within budgets and timescales.
• Ability to demonstrate attention to detail.
• Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.
• Efficient use of technology.
• Ability to work on own initiative and within a team environment.
• Strong communication skills, both written and verbal.
• Excellent customer service & organisational skills.